To be eligible for a return, your item must meet the following conditions:

• Items must be unused, unworn, and in their original condition with all tags attached
• Products must be returned in their original packaging
• Proof of purchase (order number or receipt) is required
• Items must be returned within the specified timeframe

The following items cannot be returned or exchanged:

• Final sale or clearance items
• Personalized or custom-made products
• Intimate apparel, swimwear, or hygiene-related items
• Gift cards and downloadable products
• Items marked as non-returnable at the time of purchase

Returns initiated after this period may not be accepted. We recommend inspecting your items upon delivery and contacting us as soon as possible if you wish to return them.

Follow these simple steps to return your item:

• Step 1: Contact our customer support team with your order number
• Step 2: Receive your return authorization and shipping instructions
• Step 3: Pack your items securely in the original packaging
• Step 4: Ship the package using the provided return label
• Step 5: Track your return and await confirmation

Once we receive and inspect your returned item, we will send you an email notification confirming receipt. Your refund will be processed to your original payment method.

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

We accept exchanges for different sizes or colors of the same item, subject to availability. To request an exchange, please contact our customer support team. If the item you wish to exchange for is unavailable, we will process a full refund instead.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping service to ensure your return reaches us safely.

If you receive a damaged or defective item, please follow these steps:

• Contact us immediately upon receiving the damaged or defective item
• Provide photos of the damage or defect
• Include your order number and a description of the issue
• We will arrange for a replacement or full refund at no cost to you

If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us with your order details.